Terms & Conditions
10/20/2026.
These terms describe Direct Appliance Care's website, appointment-request process, and customer text-messaging program. Any service-specific terms and prices presented and accepted during booking or repair authorization also apply. Nothing here limits rights or protections that applicable law does not allow to be waived.
1. Appointment requests and confirmation
Lesly can collect service details, assist with available appointment options, and, with your permission, text a booking link. You are responsible for reviewing and submitting the booking form and completing any required checkout steps. Information already provided may be prefilled; correct errors and complete missing fields before submitting.
A conversation with Lesly, a displayed time, a submitted request, or payment is not by itself a confirmed appointment. Your appointment is confirmed only after Direct Appliance Care approves it and sends confirmation. Availability may change before approval. Please review the date, service address, and displayed time zone; our local service scheduling uses Central Time, including daylight saving time when applicable.
Arrival windows are estimates. Traffic, the length of earlier jobs, parts, and technician availability can affect timing. Same-day or urgent service requests require separate availability and final confirmation; requesting or paying for urgent service does not guarantee an immediate visit.
2. Fees, estimates, and payment
The diagnostic, service, and any same-day charges presented in your booking or checkout apply to that request. Review them before paying. A diagnostic appointment does not automatically include repair labor or replacement parts. Any diagnostic credit toward an approved repair applies only if disclosed in your service offer.
Repair estimates depend on diagnosis, parts, and the work required. We will obtain your approval for the repair and any additional charges before proceeding. Lesly's statements are preliminary information and are not a substitute for an approved written estimate. Any warranty terms will be provided with the applicable service or part.
Make payments through the provided checkout or another payment method expressly arranged with Direct Appliance Care. Lesly does not need your full card details, card security code, or passwords.
3. Cancellations, rescheduling, and refunds
Use the cancellation or rescheduling option in your booking confirmation, if available, or contact us as soon as your plans change. A requested change is subject to availability and confirmation. Do not assume a text-message opt-out changes your appointment.
Any cancellation deadline, cancellation or no-show fee, deposit restriction, or refund condition must be disclosed for your booking before you accept it, subject to applicable law. These pages do not create a new cancellation fee or a blanket nonrefundable-payment rule.
If we cannot approve your paid request or provide the booked service, you may choose an available alternative or request a refund for services not performed. Contact us about payment or refund concerns. Charges for diagnostic or other services already performed are assessed under the terms disclosed for those services and applicable law.
4. Your information, access, and safety
You must be at least 18 and authorized to arrange service at the property. Provide accurate contact and service information, arrange safe access to the appliance, and have an authorized adult available for the visit. Tell us about access limits, hazards, or changes that could affect service. We may postpone work if safe access or required authorization is unavailable.
Lesly is an AI receptionist and can make mistakes. Ask for human assistance or contact us directly when information is unclear. Lesly and our booking system are not emergency-response services. For an immediate danger such as a suspected gas leak or fire, contact emergency services or the appropriate utility.
5. Direct Appliance Care service text program
Purpose and consent:
If you expressly opt in, Direct Appliance Care may send automated service texts to the number you provide, limited to the types of messages you agreed to receive. These may include a booking link, appointment confirmation, reminders, changes, and service-related updates. Marketing is not included in this consent.
Frequency and charges:
Message frequency varies with your request and appointments. Message and data rates may apply. Text-message consent is voluntary and is not required to purchase service; call or email us for assistance instead.
STOP / opt-out:
Reply STOP to the sending number at any time to unsubscribe. We also honor other clear requests to stop texts, including requests made by phone or email. You may receive one final opt-out confirmation. No further program texts will be sent unless you provide a new opt-in. To rejoin, contact us to complete the opt-in process.
HELP / support:
Reply HELP, call 346-422-7762, or email DirectApplianceCare@Outlook.com. Opting out of SMS does not cancel or reschedule an appointment; contact us separately about booking changes.
Delivery and number ownership:
You must own or be authorized to use the number you enroll. Tell us if you change or give up that number. Mobile carriers are not responsible for delayed or undelivered messages. Delivery is not guaranteed, so contact us directly for time-sensitive matters.
Privacy:
Our Privacy Policy explains data handling and our restriction on sharing mobile information for third-party marketing. Please review it for details.
6. Website use and service-specific terms
Use our website and booking tools lawfully. Do not submit false requests, impersonate others, interfere with the website, or misuse another person's information. External scheduling and payment tools may have their own terms that apply when you use them.
We may correct website errors or update these terms for future use. Changes do not retroactively alter an accepted service agreement or expand SMS consent. Applicable Texas law and controlling federal law govern, without taking away mandatory consumer protections. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.
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Direct Appliance Care
Email: DirectApplianceCare@Outlook.com
Phone: 346-422-7762
Website: directappliancecare.com